This Agreement is entered into between Client(s) and Gold IQ Group (Gold IQ Group) for the purchase, sale and storage of precious metals, independently graded coins, rare currency and other products which Gold IQ Group offers or may offer in the future. This Agreement applies to all transactions between Gold IQ Group and Client and all precious metals and numismatics stored through Gold IQ Group.

Telephonic purchases in excess of $10,000 may be confirmed on a tape-recorded confirmation with a Client Services Representative to ensure the details of the purchase are correct and will include the price, quantity, method of payment and other material terms of the purchase.

Gold IQ Group will send a written trade confirmation of each purchase. Client will have seven (7) calendar days from the date of the written trade confirmation to report any inaccuracies or discrepancies in the purchase to Client’s Account Executive or Gold IQ Group’s Client Relations Department. If the Client does not report inaccuracies or discrepancies regarding the written trade confirmation within this time period, Client waives any objections Client may have.

A purchase is only finalized when a signed Account Agreement is on file with Gold IQ Group and any required signed state addendum to the written trade confirmation is received.

Payments for purchases must be made in accordance with Section Payments, Security Agreement And Liquidations.

Client agrees to pay for all precious metals and other items purchased from Gold IQ Group and all charges for purchases, storage, delivery and other services. Client will also pay any taxes, assessments or other charges imposed by a government or taxing authority concerning Client’s precious metals and other items purchased from Gold IQ Group, or any sales, use or similar tax associated with delivery, now or in the future.

If Gold IQ Group does not receive full payment in good funds within five (5) calendar days of Client’s purchase, Gold IQ Group may, but is not required to, dispose of the acquired precious metals or numismatic/collectible items for Client’s account, without notice unless required by law, and charge Client for any loss Gold IQ Group incurs. Such sales may be at a wholesale or auction price which may be below Gold IQ Group’s sell or buyback prices. In addition, Gold IQ Group shall have all other rights and remedies available under the law.

CLIENT GRANTS A LIEN AND SECURITY INTEREST IN CLIENT’S PROPERTY AND FUNDS IN GOLD IQ GROUP’S POSSESSION OR CONTROL, NOW OR IN THE FUTURE, AS COLLATERAL FOR ANY AMOUNTS OWED UNDER THIS AGREEMENT OR OTHERWISE, NOW OR IN THE FUTURE. 

Client authorizes Gold IQ Group to file appropriate financing statements evidencing the lien, and agrees to execute such additional documents as may be necessary to perfect or evidence this security interest. If Client does not pay such amounts when due, Gold IQ Group may, but is not required to, offset these amounts against Client’s funds or property or may sell any or all such property without notice as permitted by law in any public or private sale Gold IQ Group chooses. If the proceeds of such sale and/or the amounts offset are not sufficient to repay the amount Client owes, Client will be liable for any deficiency.

Gold IQ Group will deliver Client’s purchase to Client’s shipping address no later than twenty-eight (28) calendar days of receipt of good funds. If Client requests delayed delivery, Gold IQ Group will deliver Client’s order to storage pending delivery to Client and storage fees may apply (see Section H, “Storage”).

Gold IQ Group may charge a shipping and handling fee, including a fee for shipments to third-party IRA custodians. Any such fee will be disclosed at the time of the purchase.

All packages shipped to our clients are insured until good delivery is made. Our preferred shipping carrier is UPS and all shipments are under a security level watch while in transit. If a shipment is lost or damaged during transit to Client’s shipping address, at Gold IQ Group’s option, Gold IQ Group will replace the items or refund Client’s purchase price. Gold IQ Group bears the risk of loss until the shipment is delivered to Client’s shipping address subject to the following:

(a) Any variance in Client’s order, including discrepancies or defects regarding the products delivered, must be reported to Gold IQ Group’s Client Relations Department within five (5) calendar days of receipt of shipment to make a claim of loss;
(b) Client must retain all original packing materials intact; and
(c) Client must cooperate with Gold IQ Group, including providing supporting declarations regarding any loss.

Gold IQ Group provides all first-time clients with the right to cancel their first order within seven (7) calendar days from the date of order unless Client’s state of residence provides otherwise. By way of example, if Client’s first purchase is placed on May 1, Client may cancel the purchase up to and including May 7.

Notice of cancellation may be provided by:

• Speaking directly with an Account Executive
   
• Calling Client Relations at 1-954-736-3375
   
• Via U.S. Mail at 3201 W Commercial Blvd - Suite 212, Fort Lauderdale, FL. 33309 (or such other address as notified by Gold IQ Group in writing)
   
• Facsimile at 1-954-736-3375
   
• Email at alex@goldiqgroup.com
   

All notices of cancellation must be provided no later than the last day of the refund period.

Second and subsequent orders are final and are not subject to cancellation unless Client’s state of residence provides otherwise. Other disclosures regarding special state refund provisions will be provided as required by state law.

Gold IQ Group provides free storage for coins and bars with a total ask value of $5,000 or less. Any coins and bars with an ask value above $5,000 are subject to storage fees (see section H, “Storage”).

Client represents that Client is of legal age and capacity to enter into this Agreement. If Client is other than an individual, Client represents the authorized person to act on Client’s behalf.

Client represents that all of Client’s transactions shall be for investment or other commercial purposes and not for personal, family, or household purposes.

If this Agreement is signed by or on behalf of more than one person (including an owner by virtue of community property interest or other operation of law), Client authorizes Gold IQ Group to follow the instructions of any signer without notice to or consent from the others. If conflicting instructions are received, Gold IQ Group will follow the first. Each signer shall be jointly and severally liable.

Client will notify Gold IQ Group promptly of the death of any signer by providing a certified death certificate. Gold IQ Group may require additional documents, restrict activity in the account, or retain all or part of the account balance.

Client understands that all calls with Gold IQ Group may be recorded. Client consents to this monitoring.

Gold IQ Group will store Client’s precious metals or coins with affiliated or independent depositories selected by Gold IQ Group. Storage is not available in certain states.

Storage fees are calculated by multiplying 0.01 (1%) by the “ask” price of Client’s holdings as of the date of the storage statement. The minimum storage fee is $15. Storage fees are billed in six-month increments, payable in advance.

Gold IQ Group will insure stored metals against physical loss, damage or disappearance. Liability is limited to insurance proceeds.

At Client’s request, stored metals may be shipped within 7–10 business days, subject to applicable fees.

Grades and descriptions of coins are opinions, not guarantees. Gold IQ Group guarantees that metals and other items it sells are genuine.

Gold IQ Group EXPRESSLY DISCLAIMS ANY OTHER WARRANTIES WITH RESPECT TO PRECIOUS METALS, COINS, OR CURRENCY, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Client acknowledges no guarantees of profitability have been made.

Select bullion bars, coins, and proofs may be held in IRAs. Gold IQ Group is not affiliated with custodians and provides no tax advice. Client agrees to consult with their own tax advisor.

There is a spread between buy and sell prices. Example: if a Client buys at $500 and the sale price is $400, the spread is $100 (25%). Prices must rise enough to overcome this spread plus fees.

Investments in metals and coins are speculative. They do not pay interest or dividends. Prices may rise or fall. Premiums above spot price fluctuate based on supply and demand.

Gold IQ Group recommends 10–30% of a portfolio in metals; Client must independently decide what is suitable.

Gold IQ Group employees are not investment advisors and are compensated based on sales.

This Agreement is the entire agreement between Gold IQ Group and Client. It is governed by Florida law.

Gold IQ Group has a Privacy Policy explaining collection and use of personal information.

Gold IQ Group is not liable for delays due to force majeure (acts of God, wars, government actions, etc.).

All disputes shall be resolved by binding arbitration administered by JAMS.

Waiver of Jury Trial: Client and Gold IQ Group waive jury trial rights.

Class Action Waiver: All claims must be on an individual basis.

Mediation with JAMS is required before arbitration.

Claims must be filed within one (1) year of the transaction.

Refund policies apply differently in various states, including:

• Nebraska, Maryland, Louisiana, Kansas, Connecticut: 7-day refund.
   
• Hawaii, Mississippi, West Virginia, Arizona, Montana, Oklahoma, Texas (credit card only), Oregon: 7-day refund.
   
• Colorado, Utah: 3-business-day cancellation right.
   
• Nevada: Refund or replacement if defective/not as represented.
   
• Indiana, Pennsylvania, Vermont, Wyoming, South Dakota: 10-day refund.
   
• Michigan, Virginia, Arkansas: 3-day cancellation.
   
• North Dakota: 15-day refund.
   
• Maine: 7-day refund for first purchase; 3-day cancellation thereafter.
   
• Wisconsin: 3-day cancellation.
   
• Alaska: 7-day refund.
   

CLIENT ACKNOWLEDGES AND AGREES THAT HE OR SHE HAS READ AND UNDERSTANDS ALL OF THE TERMS AND CONDITIONS OF THIS ACCOUNT AGREEMENT AND SHALL BE BOUND BY THEM. THE PARTIES AGREE TO ARBITRATE AND MEDIATE ALL CLAIMS AND CONTROVERSIES..